Privacy Policy

Information you provide directly

When you contact us via email or through a contact form, you provide information such as your name, email address, and the content of your message. We use this information solely to respond to your inquiry and provide support. We do not add you to marketing lists based on support inquiries unless you explicitly opt in to receive updates.

If you purchase a product, we collect the information necessary to process the transaction. This includes your name, email address, and payment information. Payment processing is handled by third party payment processors. We do not store credit card numbers or full payment details on our servers.

Information collected automatically

When you visit our website, certain information is collected automatically through standard web technologies. This includes your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information helps us understand how people use our site and identify technical issues.

We use analytics to understand traffic patterns and site usage. Our analytics implementation is configured to respect user privacy. We do not use analytics data to build individual user profiles or track users across websites.

Information from third party services

If you interact with our products through third party platforms or integrations, those platforms may share information with us according to their own privacy policies. We only use such information for the purposes of providing the service you have requested.

We use the information we collect for the following purposes:

• Responding to support inquiries and providing product assistance
• Processing product purchases and delivering digital products
• Sending product updates and important service notices to customers
• Improving our website, products, and documentation based on usage patterns
• Identifying and resolving technical issues with our website
• Protecting against fraudulent or unauthorized transactions

We do not sell personal information to third parties. We do not share personal information with third parties for their marketing purposes. We do not use personal information for automated decision making or profiling.

What cookies we use

Our website uses cookies for essential site functionality and analytics. Here is a breakdown of the types of cookies in use.

Essential cookies

These cookies are necessary for the website to function properly. They handle things like session management and security. You cannot opt out of essential cookies because the site requires them to operate.

Analytics cookies

We use analytics cookies to understand how visitors interact with our website. These cookies collect information about which pages are visited, how long users spend on each page, and how users navigate between pages. This data is aggregated and anonymized. We do not use analytics cookies to identify individual users.

Preference cookies

If our site offers user preferences such as theme selection or display options, cookies may be used to remember those choices across visits. These cookies contain no personal information and are set only when you actively choose a preference.

Managing cookies

You can control cookie behavior through your browser settings. Most browsers allow you to block all cookies, accept all cookies, or selectively block certain types of cookies. Note that blocking essential cookies may prevent the website from functioning correctly.

If you clear your cookies, any preferences stored in cookies will be reset and analytics cookies will be regenerated on your next visit.

We use a limited number of third party services to operate our website and business. Each service has access only to the information necessary to perform its function.

Hosting

Our website is hosted by third party infrastructure providers. These providers may have access to server logs that include IP addresses and request data. This information is used for infrastructure management and security purposes.

Analytics

We use privacy focused analytics to understand site traffic and usage patterns. Our analytics configuration minimizes data collection and does not use persistent identifiers to track individual users across sessions.

Payment processing

Product purchases are processed through third party payment providers. These providers handle payment information according to their own privacy policies and PCI compliance standards. We receive confirmation of successful transactions but do not have access to full payment card details.

Email

We use third party email services to send transactional emails such as purchase confirmations and support responses. These services have access to recipient email addresses and message content as necessary to deliver the emails.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy. Specific retention periods depend on the type of information and the reason for collection.

• Support correspondence is retained for a reasonable period to provide ongoing assistance and maintain context for follow up inquiries.
• Purchase records are retained as required for accounting, tax, and legal compliance purposes.
• Analytics data is retained in aggregated form and does not contain personally identifiable information after initial processing.
• Server logs are retained for a limited period for security and troubleshooting purposes, then deleted automatically.

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing activities
• The right to receive your data in a portable format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the information provided on our contact page. We will respond to rights requests within the timeframe required by applicable law.

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. If you become aware of any security issue related to our website or products, please contact us immediately.

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the content on this page. We encourage you to review this policy periodically.

For significant changes that materially affect how we handle personal information, we will make reasonable efforts to notify affected users. Continued use of our website and products after changes to this policy constitutes acceptance of the updated terms.

If you have questions about this privacy policy, about the data we hold about you, or about your rights, you can reach us at hello@vantage-design.com.

We take privacy inquiries seriously and will respond within a reasonable timeframe.