Contact us
Whether you have a question about one of our products, need implementation guidance, or want to discuss licensing for your team, we are here to help. We respond to inquiries during business hours, typically within one business day.
The best way to reach us is by email. We monitor our inbox throughout the business day and prioritize product support questions. For anything that requires context, code snippets, or screenshots, email is the most effective channel.
General inquiries and support: hello@vantage-design.com
When writing about a product issue, include the product name, the version you are using, and a clear description of the expected versus actual behavior. If you can share a code snippet or screenshot, that helps us diagnose the issue faster. The more specific you are up front, the faster we can give you a useful answer.
What we can help with
We handle a range of inquiries. Here is what to expect depending on the type of question.
Product support
If you are working with one of our design systems, documentation themes, or page templates and something is not working as expected, reach out. We can help with setup issues, configuration questions, customization guidance, and troubleshooting unexpected behavior. Most support questions get resolved within a few exchanges.
Licensing questions
Our products are available under different license tiers depending on your use case. If you are not sure which license applies to your situation, or if you need a custom licensing arrangement for a larger team or organization, let us know. We are straightforward about licensing and happy to clarify terms. See our licensing page for the standard terms.
Implementation guidance
Sometimes the documentation covers what a feature does but not how to apply it to your specific use case. If you are integrating one of our products into an existing project and hitting friction, describe your setup and we can point you toward the right approach. We do not offer consulting or custom development, but we can usually identify whether the issue is in configuration, integration, or scope.
General inquiries
For questions about our studio, our products, or our approach to front end work, the same email works. We are happy to discuss our product roadmap in general terms, explain the thinking behind specific design decisions, or point you toward the resource guides that cover a topic in depth.
Many questions are already answered in our existing documentation and support resources. Before sending an email, a quick check of these resources might save you time.
Check the documentation
Each product includes comprehensive documentation covering installation, configuration, usage, customization, and common patterns. The docs are written for developers who want answers fast, not narrative walkthroughs. If you have not checked the product docs yet, start there.
Check the support page
Our support page covers the most common setup questions, troubleshooting steps, and implementation guidance. It is organized by topic and includes solutions for the issues we hear about most frequently.
Check the resource guides
If your question is more conceptual, covering topics like how to approach design system governance, how to structure documentation for scale, or how to evaluate templates, our resource guides go deep on those subjects. They are written from practical experience and cover the thinking behind the decisions baked into our products.
Check the changelog
If you are wondering whether a specific issue has been addressed in a recent update, the changelog is the fastest way to find out. It covers product updates, documentation improvements, and compatibility adjustments.
We aim to respond to all inquiries within one business day. Product support questions are prioritized. Licensing inquiries and general questions are handled in the order received.
Complex questions sometimes require investigation. If your issue needs more time to diagnose, we will let you know we are looking into it and follow up with a substantive response rather than an empty acknowledgment.
We communicate directly and specifically. You will not receive templated responses or redirects to FAQ pages. If we can answer your question, we will. If we cannot, we will tell you that too.
If you are here because you are evaluating whether our products are the right fit for your project, the best next step is to browse the product catalog and documentation. Most evaluation questions answer themselves once you see the actual product structure and documentation quality.